I thought I would just take a moment to say Happy Holidays to all of my hospitality friends. You folks are truly deserving of thanks and praise during this special time of year. The next 6 weeks are a perennial challenge and your skills, witts, and patience will be tested for certain. Been there. And, in some
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I’ve had the pleasure this week of attending some call center training for an organization I am doing some marketing work for. I actually observed 2 different trainers over the course of several days who were essentially covering the same material with a similar class makeup. I could not help but notice the vast difference in their |
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